I apologize in advance if today’s post is more of a rant than a well-thought-out entry, even despite the fact that I’ve waited approximately 6 hours to cool down.
To begin my Monday morning saga, let’s go back to the beginning…
I used to have a credit card that would rack up points that I could cash in for Dealer Dollars – which I could use at the dealership for things like oil changes, service, parts, etc. Well, due to Chrysler declaring bankruptcy, one of the perks that fell victim was the rewards program. We got a letter saying any outstanding Dealer Dollars would expire on Oct 30, regardless of what the expiration date on them really was.
So, knowing that I was due for an oil change, I went ahead and scheduled one for 9 a.m. today, Monday, Oct. 26. This was to be a regular old oil change, nothing fancy, no bells and whistles, no extra maintenance (even though I know I’m due for some, but that’s another matter), just a plain old oil change. I even forgot my coupon for $5 off + free car wash, so my only expectation was of getting new oil and a filter.
After waiting for what seemed like an extra long time (they didn’t even take my car back till almost 9:20), the service representative came to get me in the lobby. “I have some bad news,” she started off. Bad news? About an oil change? I gave her that quizzical, WTF do you mean, look.
She proceeded to tell me that the service technicians had gone ahead with the car wash anyway and had managed to break off my CB antenna mounted to the rear of my vehicle, because they “forgot to remove it, even though they know they don’t last in the car washes. But don’t worry, we’re going to reimburse you for having to buy a new one.”
Darn right you’re going to reimburse me. At this point I was not happy, and unfortunately, the story doesn’t end there.
We go to inspect my antenna, and that’s when I discover that not only did they break it off, but in the process of it breaking, it took a nice gouge out of my hardtop. Now I wasn’t just unhappy, I was pissed. I talked to the service manager who didn’t know what to do about it, other than say “Well, you can bring it to the body shop and they can try and put some plastic filler in there and repaint it. Oh, and make sure you send in your receipt so we can reimburse you for the antenna.”
So, not only do I have a broken antenna and damaged hardtop, when all I went in for was an oil change, but now I have to waste even more of my time, by having to go purchase a new antenna, AND find a time to be without my Jeep while they try and fix it. It was all of 10 in the morning and I was ready to, well, cause severe bodily damage to someone.
At this point they were just ready to send me on my way, after I paid of course. That’s right. They really expected me to still pay for my oil change! What kind of customer service is this? I don’t care if you’re reimbursing me for my antenna and fixing my hardtop, they SHOULDN’T HAVE BEEN BROKEN IN THE FIRST PLACE AND NOW I HAVE TO WASTE MY TIME BECAUSE OF YOUR INCOMPETENCE! I complained to service rep, who said she had to go talk to the manager again, who, after a few minutes of discussion, decided to comp me for the oil change.
Sadly, my saga with the dealership still doesn’t end there…it just jumps to a new chapter. Remember those dealer dollars? Since I no longer needed them to pay for my oil change, I decided to use them to have a new spare key made. This took about 5 minutes, and then we went to test it. It didn’t work. Well, it kinda did, but not good enough to use and pay money for. It’s a universal key to open all 3 doors plus start the car. It would start the car, kind of open the driver’s door with some effort, but wouldn’t budge the passenger door or tailgate. After three or four times of grinding it and adjusting it and still nothing, the technician’s best response was “You might want to try the Meijer or Sears key shops and see if theirs work differently. I don’t know what else to do unless we tear your doors apart and research it.” OMG! That was the best you can do? Did I mention these people are incompetent?
At that point, I’d had enough and gave up. It was 10:30, I had a damaged vehicle and I was super late to work. I just left and said I’d be in touch. I still have those dealer dollars and am not sure what to do with them by the end of the week – unfortunately I feel they’ll just expire, and I guess that’s ok.
Oh, and that so called “carwash?” Yeah, I think they just sprayed the Jeep with a garden hose, because I have streaks of dirt on my Jeep now, which looks a lot worse than it just being covered in dirt, meaning I have to go actually pay for a carwash myself now. So much for a simple oil change.